End-to-end device logistics, managed for you
One platform, one contract — Validic handles device procurement, kitting, ship-and-forget delivery, 1-800 patient tech support (measured on satisfaction, not call times), patient onboarding calls, and reverse logistics with sanitization and recalibration. Your care team stays focused on care while we manage every moving part.
Book a DemoEnd-to-End Device Logistics and Patient Support
A scaled remote patient monitoring program has a lot of moving parts — literally. Validic's FDA-cleared logistics facility and trained service desk personnel manage all of that complexity so you can stay focused on delivering world-class patient care.
Device Procurement
Strategic partner for navigating the device landscape with substantial buying power.
Kitting & Delivery
Ship-and-forget services with pre-configured engagement kits and FDA-cleared logistics.
Patient Service Desk
1-800 support measured on satisfaction, not call duration.
Patient Engagement
Intelligent re-engagement and first-point-of-contact nursing support.
Device Procurement
We're your strategic partner in navigating the device landscape. We help identify the right balance of cost and quality, serve as your single procurement touchpoint, and leverage our established manufacturer relationships so you benefit from substantial buying power with flexible payment options.
Kitting & Delivery
Ship-and-forget services handle everything from individual device fulfillment to complex multi-device deployments with custom-branded packaging. Pre-configured engagement kits with tablets and peripherals arrive ready for use. We manage facility par levels and FDA-cleared reverse logistics including sanitization, calibration, and warranty management.
Patient Service Desk
Our team walks patients through device setup and usage until they feel confident. We actively recruit patient participation, handle program graduation and equipment returns, and provide 1-800 support tailored to your program and patient population — measured on satisfaction, not call duration.
Patient Engagement Services
Intelligent engagement that detects when participation drops off and re-engages patients with targeted follow-ups. First-point-of-contact nursing support when vital signs suggest a patient is struggling. Seamless handoffs back to your care team through direct EHR workflow integration.
Ready to simplify your device logistics?
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